Duke energy customer service is some of the most responsive in the industry. They can usually resolve issues over the phone that customers might not be able to resolve on their own. They can help with things like requests to start, stop, or transfer services as well as resolving billing questions. They can also handle things like outages and power quality concerns.
In addition to phone-based support, customers can also access a variety of online resources for assistance. These can include a website with information about their account as well as various social media accounts where customers can post their concerns or ask questions. Customers can also get help from local utilities boards or commissions in their area.
The business development team services commercial, industrial and institutional accounts inside and outside of Duke Energy’s regulated service territory. In this role, you’ll create content in multiple formats (emails, social, blogs, case studies, eBooks, sales whitepapers, etc.) to help drive brand awareness and revenue.
During the coronavirus pandemic, both Duke Energy and Piedmont Natural Gas temporarily suspended key credit processes, including disconnections for nonpayment and late payment fees, to assist customers with ongoing challenges due to illness or lost income. The companies are monitoring restart activities and local orders to determine when standard billing and payment practices can resume in each region.
As of Saturday, dozens of Duke Energy customers are still without power in central Florida. A spokesperson said the company is working to restore power to as many customers as possible and that customers can report an outage by calling 1-800-837-3562 or texting “OUT” to 57801. Customers can also visit this page for outage reports by county.
Customers can also use this tool to find the nearest customer care center to them. They can also view a map that shows where the power is out in their area. Customers can also sign up for text notifications so they can be updated about their service.
The most common complaints about duke energy customer service involve long wait times when trying to speak with a representative or the inability to resolve issues over the phone. These problems can be frustrating, especially when they are caused by issues beyond the control of the company.
Whether you’re looking for a way to contact Duke Energy customer service or just want to know more about the company, this article has everything you need to know. It includes a table of contents, so you can easily navigate to the topics that interest you most. The table of contents also includes important information such as the organization’s headquarters address, the customer service email id, and the different social media platforms that Duke Energy uses. This will make it easier for you to contact the right person when you have a question or problem. You can also click on the icons in the table to find additional helpful resources. duke energy customer service