ACTIVITY

Choosing the Right Phone Answering Service for Your Business

Whether you’re an individual entrepreneur, consultant, small to midsize business or enterprise-level organization, there is a phone answering service that can be a perfect fit for your company. A phone answering service is a third-party receptionist that handles calls for your business while providing you with great customer support.

A good answering service can improve your customer experience and boost your revenue. It will allow you to connect with customers quickly and efficiently, and it can also help you reduce your operating costs.

Human connection matters to customers – report after report confirms that they’re more likely to do business with a company again if they had an excellent customer service experience on the phone. In a time when automated services and clunky interactive voice response (IVR) systems often frustrate callers by asking for information that could easily be supplied in a few words or sending calls to voicemail, a phone answering service can deliver the personalized interaction customers crave.

Look for an answering service that has extensive industry knowledge and a proven track record in your area of business. For example, if you work in the medical field, look for an answering service that has years of experience handling calls from doctors’ offices or from contractors who work in your niche. You should also ask any prospective service providers to provide you with client references so you can verify their customer satisfaction. For more information on choosing the best answering service for your business, visit the Association of TeleServices International’s website and read the article “Choosing a Telephone Answering Service: How to Make the Right Decision.” You can also find many member companies there. phone answering service

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